As one of the leading digital marketing companies, we do handle the Twitter accounts for several clients. In most scenarios, the clients will have a Twitter account and they will hand over the login credentials to us so that we can manage their account, share new posts regularly and announce company news to the audience.
We have come across a lot of scenarios where the clients have a Twitter account but they forgot the username and password. Or, they lost access to the account itself and do not know the email address used while creating the account. This can happen for many reasons. One of the most common reasons for losing access to a Twitter account is, the social media manager or social media agency which was handling the Twitter account changed or the company is no longer in talking terms with the previous social media agency. In UAE, you have the legal rights to demand the credentials from the previous social media agency, provided the Twitter account was created by the agency for your company and you paid for such services.
There are chances that the previous social media agency no longer remember the login credentials or you don’t even know who created the Twitter account and what email id was used while creating the account.
In this article, I will explain how to recover a Twitter account if you no longer have access to the email id used for the Twitter account.
As the first step, try logging into your Twitter account using the credentials you can think of. Try all possible passwords used for your other social accounts. If the username / password combination is not correct, Twitter will show that “The username and password you entered did not match our records. Please double-check and try again.”.
Once you confirm that the passwords you have don’t work, you can start the standard password recovery process.
The first step is to try recovering your password by entering the user name, email address or phone number. Go to the password recovery page on Twitter.
Try with the username first. If you enter a valid username, Twitter will prompt you to enter the email address associated with your account. If you provide the valid email, you will get a password reset link by email and you can proceed. Alternatively, you can try using the email address or phone number to recover the password.
If the email you tried doesn’t work, try other possible email ids including the official email address of the person who was handling your Twitter account in the past. Try your luck with all possible email addresses.
If none of them works, the next option is to try possible phone numbers. You can receive a CODE to the phone and use that to recover the Twitter account.
When you try to recover your Twitter account using the phone number, you may get this message:
“We found more than one account with that phone number”
Unfortunately, if you have used the same phone number for more than 1 Twitter accounts, you will not be able to recover Twitter account using the Phone number. In such cases, you will have to try the last option mentioned below.
If you have an old account with Twitter but don’t have access to the email address or phone number used in the account, the standard password recovery options will not work. In this case, your options are limited. This was the exact situation with our client. Their Twitter account was created several years ago by one of their social media person, using his personal email id. And the client wasn’t able to figure out which email id was used and which person had created it.
So, if you are in a similar situation, here is how you go about it.
First, check if you can find your account using your Twitter username by visiting this page.
If the username you specified matches a valid Twitter account, you will be presented with an option to submit a support request to Twitter. Provide your email id and also a small description explaining your situation. If the account you are trying to access belongs to a business, then use your official business email address, which will make the process easier.
As soon as you submit the above request, you will receive an auto response email. Since the email address you provided doesn’t match with your Twitter account, the response you receive will look something like this:
“The email address used to file this request does not match the email on the account you mentioned “
The email suggests you to use your Twitter app on your mobile to update the email address on your profile and recover your account. But if you don’t have a Twitter account configured on your mobile, then that option is also not going to work for you.
If your Twitter account represents a company or a registered business, you are lucky. You can reply to the autoresponse email and explain your situation. However, be aware that you will be able to follow that route only if the Twitter account represents a business account and you are using a business email address to recover it.
Remember to write a convincing email as a reply to the autoresponse. Here is a sample format we used for our client:
Dear Twitter Team,
Thank you for the quick response to our email regarding the official Twitter account of our business “<Company Name>”.
I am <Full Name>, brand manager at <company name> and is authorised to represent the company on the issue regarding the recovery of the official Twitter account (<twitter account user name>) of the company.
<Company name> is a registered company in <Country> (<Reg. No: >) with its head office at the following address:
<Company full address>
Our Twitter account <twitter account user name> was created a while ago by our previous social media manager as our official account for the company. The social media team which worked behind our social media initiatives have changed. We do not have access to the Twitter account any longer and do not have the options to recover using the default recovery mechanism provided by Twitter since we do not have access to the email and phone number used for creating the account.
I request you to change the email address for the Twitter account to <new email address> so that we can recover the account and start using it as our official Twitter account.
I hereby confirm that all the information provided above are true and accurate to the best of our knowledge.
If you have any questions, kindly contact us at <phone> or <email>.
Once you send the email, relax and wait for email updates from Twitter. In one or two business days, Twitter will get back to you with updates on your Twitter account. In our case, they updated our client’s Twitter account with the new email address we provided and we were able to recover the account using the standard account recovery process. Thanks to Twitter team.