One thing I feel is often overlooked is language. Like genuinely, not just as a checkbox but as a real strategy.
Most hospitals in Dubai post everything in English and then wonder why engagement is low. But if you actually look at who lives in Dubai, it is one of the most diverse cities in the world. Arabic, Hindi, and so many other regional languages are spoken here daily. When content actually speaks to those communities in their own language the difference in response is pretty clear. More saves, more shares, people actually reaching out asking about appointments.
But here is the thing, it is not just about translating the same English post. That does not really work. The tone has to feel natural, culturally familiar, not like something that was run through a translation tool. Especially with Arabic audiences, there is a big difference between content that is technically correct and content that actually feels like it belongs.
This also connects to the other strategies like SEO and Google Ads. Those work, no doubt, but if someone searches in their regional language and lands on a fully English page, that conversion is probably not happening. Same with social media, community specific content just hits differently than a one size fits all post.
Even reviews, people trust reviews written in their own language way more. Just encouraging patients to leave feedback in whatever language they are comfortable in can make a real difference in how a hospital is perceived by different communities.
Dubai is too diverse for a single language marketing approach. That is honestly the main thing I feel is missing from most hospital digital strategies here.